Delivery & Returns
Shipping & Returns
Price shown include carriage unless otherwise stated. VAT will be added automatically on checkout if appropriate, our software recognises non UK addresses and does not include VAT. You can order products displayed on this website and pay using our secure payment system provided by Northover Fuels. If you have placed your order online, we will send you an e-mail to confirm that we have received your order. The email confirmation will be produced automatically so that you have confirmation of your order details. Receipt of an automatic confirmation does not however mean that we will necessarily be able to meet your order. For security reasons we log your IP address. Any orders found to be fraudulent will be passed on to the relevant authorities and your ISP.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you do not wish to wait. Quantities may be limited. We may, at our own discretion, limit or cancel quantities purchased if your order cannot be fulfilled due to stock shortages, product difficulties, supplier problems or other reasons. Notification will be sent to the e-mail and/or the customer address you provide should such a change occur. We reserve the right to limit quantities of items sold, including the right to limit or prohibit sales to any customer at our discretion and without explanation.
All prices are in GBP (British pounds). All prices shown remain valid only for as long as they remain on the website. The price of any goods ordered and not in stock at time of order may be subject to an increase to which you will be advised with the option to cancel. Payment by credit cards shown on the website and accepted by Northover Fuels only.
Where VAT is chargeable in the UK it is applied at 20% or the current rate and is included in your payment advice will show how much VAT you have been charged as part of your total payment. Orders shipped to destinations outside the EU may be subject to local sales taxes or import duties. These are not included in our prices and customers remain liable for payment of these taxes or duties on or following delivery.
Credit Card Security
When you pay online by credit or debit card you will be passed to the Worldpay secure payment gateway, use of which is subject to the terms and conditions of Worldpay. We do not hold any responsibility for the availability of the Worldpay gateway nor calculations displayed on its site. We only accept the order total as displayed on our purchase confirmation page. Please ensure that the ****** amount is exactly the same value as the order before confirming your payment: otherwise we will be unable to process your order. All credit and debit card numbers are encrypted automatically and are only decrypted after they reach Worldpay. They are not held in clear text on any web site. We know of no documented cases of credit card fraud using our shopping system over the internet. If you have any difficulty with this service please telephone us for clarification or assistance.
Using our Payment service incurs no additional cost to the purchaser.
Northover Fuels will dispatch your order within 5 working days of placing your order. No day of delivery will be given but delivery will be on one of these days. Should you order be more urgent than the 5 working days, please contact Northover Fuels office to state you urgency where an additional delivery charge may occur or you can exercise your right to cancel.
If after 30 days we have still been unable to dispatch your order we will contact you to request confirmation of the order. Northover Fuels shall not be liable for any loss or damage due to delays or failure to ship resulting from any cause beyond its reasonable control, such as but not limited to securing necessary export licenses, compliance with laws or regulations, acts of God, acts or omissions of the purchaser, acts of civil or military authority, judicial action, defaults of sub-contractors or suppliers, labour disputes, delays in transportation, embargoes, or wars.
Deliveries are made in the UK by First Class Post, or carrier. Deliveries are usually made on Mondays to Fridays before 6.00pm. Please make sure that all addresses you provide are accurate and include postcode and recipients telephone number where possible to hasten a speedy and accurate delivery: Northover Fuels cannot accept responsibility for late or non-delivery. Where incorrect or incomplete delivery information is supplied and goods are returned to us we reserve the right to charge a courier return fee. Please ensure that someone will be at the recipients address on the expected delivery date.
Shortfalls, damaged goods, non-delivery
Any shortfall or receipt of damaged goods of which you become aware must be notified to Northover Fuels within three days of receipt of goods. Claims for non-delivery must be made within 28 days of dispatch of goods.
If for any reason you are unhappy with the goods you have purchased you may cancel your order according to the procedure set out below and return the goods intact within 7 working days from receipt. You will receive a refund within 30 days of cancellation. It is your responsibility to take care of any goods before returning them and they and any packaging must be returned in a condition where they can be resold. We will not however accept cancellation or return of goods made to a customers personal specifications. Before you return goods you must first contact us for a returns consent number: we will not accept liability unless this procedure has been followed. If goods are defective, damaged or not as specified on your order, postage costs will be refunded. In the event that we ask you to accept substitute goods for those ordered but found to be unavailable and you then choose to return those goods your postage costs will be refunded. In all other cases you are responsible for the cost of returning goods. For your security you should use Recorded Delivery. It is your responsibility to ensure goods are adequately packed. You should enclose a covering letter with the goods detailing your full name and address, returns consent number, reason for return and indication of whether you require an exchange or refund.
If you cancel your order but fail to return the goods we reserve the right to recover goods sent and deduct the cost of this from any refund.
We normally expect to acknowledge and deal with a complaint within 5 working days. During busy periods such as Christmas we may take longer. All complaints are handled fairly, confidentially and effectively. Any complaints may be submitted by mail, email, telephone or in person to Northover Fuels. Contact details as on the website.